Thank you for shopping with THOMAS MBONA PC. This Shipping Policy explains how orders are processed, shipped, tracked, and delivered.
Order Processing Time
Orders are typically processed within 2 to 4 business days after payment has been successfully confirmed.
Business days are Monday through Friday, excluding major U.S. holidays.
Orders placed on weekends or holidays will begin processing on the next business day.
Order Confirmation
After placing an order, you will receive an order confirmation email containing your purchase details.
Please review your order information carefully. If you notice an error in your shipping address or order details, contact us as soon as possible at [email protected].
We will do our best to make changes before the order is shipped, but changes cannot be guaranteed once processing has begun.
Shipping Destinations
We currently ship to eligible addresses within the United States.
Shipping availability may vary depending on the product, delivery location, package size, and carrier service.
Estimated Shipping Time
Estimated standard delivery time within the United States is generally 7 to 9 business days after the order has shipped.
Total estimated delivery time is calculated as:
Order Processing Time + Shipping Time
Delivery estimates are not guaranteed and may be affected by carrier delays, severe weather, holidays, address problems, high order volume, or other circumstances beyond our reasonable control.
Shipping Fees
Shipping charges, if applicable, will be displayed at checkout before payment is completed.
THOMAS MBONA PC may offer free shipping on certain products, qualifying orders, or promotional campaigns.
The final shipping charge shown at checkout will apply to your order.
Shipping Carriers
Orders may be shipped through USPS, UPS, FedEx, DHL, or other qualified shipping and logistics providers.
The carrier used for each order may depend on the product, destination, package dimensions, weight, and available delivery service.
Order Tracking
Once your order has shipped, tracking information will be sent to the email address provided during checkout.
Please allow up to 24 to 48 hours for tracking information to become active in the carrier’s system.
If tracking information has not updated after several business days, please contact us for assistance.
Packaging
Our products, including flag pole accessories, mounting hardware, outdoor display products, and related home improvement accessories, are packaged carefully to help reduce the risk of loss or damage during transit.
Packaging methods may vary depending on product size, quantity, shape, material, and shipping requirements.
Incorrect or Incomplete Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
THOMAS MBONA PC is not responsible for delivery delays, failed delivery attempts, lost packages, or returned shipments caused by incorrect, incomplete, or outdated customer information.
If a package is returned because of an incorrect or incomplete address, the customer may be responsible for additional shipping costs before the order can be resent.
Delivered but Not Received
If tracking shows that your package was delivered but you cannot locate it, please check:
- Your mailbox
- Your front porch or delivery area
- Your garage, side entrance, or back door
- Household members
- Neighbors
- Your building reception or mailroom
- Your local shipping carrier
If you still cannot locate the package, contact us at [email protected] so we can help review the delivery information.
Delayed Shipments
Delivery times may be extended during holidays, severe weather, carrier disruptions, high-volume shopping periods, or other circumstances beyond our control.
If your order has not arrived within 30 days from the shipping date, please contact us so we can investigate the shipment.
Lost Packages
If a package appears to be lost in transit, please contact us with your order number and tracking information.
We may need to contact the carrier and complete an investigation before offering a replacement, refund, or other resolution.
Damaged Packages or Products
If your package or product arrives damaged, please contact us within 7 days of delivery.
Please include the following information:
- Your order number
- Your full name
- Photos of the damaged product
- Photos of the shipping package
- Photos of the shipping label when possible
- A brief description of the damage
Please keep the product and original packaging until your claim has been reviewed.
Depending on the circumstances, we may offer a replacement, refund, return instructions, or another appropriate resolution.
Missing or Incorrect Items
If your order arrives with missing parts, missing accessories, an incorrect quantity, or the wrong product, contact us as soon as possible.
Please provide your order number and clear photos of the items and packaging so our team can review the issue.
Split Shipments
Orders containing multiple products may occasionally be shipped in separate packages.
In this situation, you may receive more than one tracking number, and packages may arrive on different dates.
Taxes
Applicable sales taxes will be calculated and displayed at checkout where required by law.
The final amount charged, including applicable taxes and shipping fees, will be shown before payment is completed.
Events Beyond Our Control
THOMAS MBONA PC is not responsible for shipping delays caused by events beyond our reasonable control, including:
- Severe weather
- Natural disasters
- Carrier service interruptions
- Transportation delays
- Government restrictions
- Public emergencies
- Labor disruptions
- Incorrect customer information
Contact Information
If you have questions about shipping, tracking, or delivery, please contact us:
Brand: THOMAS MBONA PC
Operated by: Breelyn Mckensie LLC
Business Registration Number: 20261416932
Registered Address:
1500 N Grant St Ste N
Denver, CO 80203
United States
Operations Office:
16401 Ravenchase Way
Moseley, VA 23120
United States
Email:
[email protected]
Phone:
+1 (267) 304-7380